Terms & Conditions
Please read these Terms and Conditions carefully. These terms of use are between you and the Australian Natural Soap Company (Pharmaoil Pty Ltd).
They should be read in conjunction with our Privacy Policy (below), Refunds Policy and Delivery Options.
This website, online store and e-commerce platform is owned and operated by Pharmaoil Pty Ltd. By using this site, you agree to these terms and conditions, which apply to all products and services available on this website, as well as those that may be offered in the future.
When using this site, you agree to abide by the laws in Australia or any country you may be accessing it from. The services offered are not available to children (persons under 13 years of age) or to any user whose use has been suspended or revoked by the company. If you are under 13 years of age, you can use the services only under the supervision of a parent or guardian.
Website Content
The Australian Natural Soap Company will present information and content on this website including, but not limited to, articles, opinions, statistics, product information, photographs, graphics, videos and audio files, as well as user generated content (collectively content). This content is general and provided for information purposes only. The content should not be regarded as advice, including legal or medical advice. And while full care is taken in the preparation of the website’s content, the Australian Natural Soap Company cannot guarantee accuracy, currency or completeness of the content on this website. The information on this website should not be used without verifying it with appropriate sources or obtaining professional advice.
User generated content submitted to the website cannot always be reviewed by the Australian Natural Soap Company before posting it to our site. The Australian Natural Soap Company does not endorse user-generated content submitted by you or others and accepts no responsibility for the content posted by users.
Our website may include links to websites owned by other parties. The Australian Natural Soap Company is not responsible for the material contained on these websites or responsible for their availability. The Australian Natural Soap Company is also not responsible for any damage, loss or offence that may be caused by visiting these sites.
Intellectual Property
All content on this website is owned by Pharmaoil Pty Ltd and is protected by Australian and international copyright laws. You may print out the content for personal and non-commercial uses only. That doesn’t mean that we don’t encourage you to share content and product information with others online. We just ask that any republication or redistribution of the content, including on another website, be attributed to the Australian Natural Soap Company.
By providing information or posting content on the website, you grant the company an unrestricted and royalty-free right and licence to use for any purpose in relation to any product.
User Registration
When placing an order or requesting information from the Australian Natural Soap Company, you will be asked to register with us. We offer one customer account per person. You must provide true and current information about yourself as requested and update accordingly. This will ensure that we are able to fulfil your request.
You are responsible for maintaining the confidentiality of your username and password. You agree to notify us straight away of any unauthorised use of your user name and password.
Availability
Because our products are natural and fresh, we will on rare occasions be unable to supply you straight away with your desired products. If this occurs, we will contact you to let you know when the product is expected to be dispatched, to offer you an alternative or to organise a refund.
GST
A GST of 10% will be added to the total cost of your products and the cost of your delivery on all orders being delivered to an Australian address.
The Products
The Australian Natural Soap Company offers a range of natural skin care products. By using our products you agree to have read the ingredients and to have assured yourself that you are not allergic to any of the ingredients. We recommend you try the product on a small patch of skin if you are unsure.
Shipping Protection Policy Terms and Conditions
1. Shipping Protection Coverage: At The Australian Natural Soap Company, we offer an optional Shipping Protection for a minimal fee of $1.50. This coverage guarantees that if your package encounters any issues during transit, including damage or loss, we will resend the items at no additional cost to you. Opting in for Shipping Protection at checkout ensures that your order is secured and prioritized for resolution.
2. Opt-Out Option: Customers have the option to opt out of Shipping Protection during the checkout process. If you choose not to purchase Shipping Protection, any issues with the shipment such as loss or damage will be addressed at the discretion of The Australian Natural Soap Company. While we strive to support all our customers, claims for unprotected shipments may not automatically qualify for a resend.
3. Filing a Claim: To file a claim under the Shipping Protection, please contact our customer service team within 7 days of the scheduled delivery date. You will need to provide your order number and any relevant details or evidence of the issue (e.g., photos of damage, description of the issue). Our team will assess the claim and initiate the process to resend the affected items.
4. Discretionary Resends: For orders not covered by Shipping Protection, The Australian Natural Soap Company reserves the right to determine on a case-by-case basis whether to resend the order. Factors influencing this decision include the nature of the issue, customer order history, and available evidence suggesting mishandling or loss during shipping.
5. Limitations of Coverage: Shipping Protection does not cover issues that arise due to incorrect delivery information provided by the customer or situations where the customer fails to collect the delivery from a local depot if required. It is the customer’s responsibility to provide accurate shipping details and to collect the order in a timely manner.
6. Changes to Terms: The Australian Natural Soap Company reserves the right to modify or discontinue the Shipping Protection service or its terms and conditions without prior notice. However, any changes will be communicated clearly on our website and will not affect orders that have already opted for Shipping Protection.