The Australian Natural Soap Company (Pharmaoil Pty Ltd) is committed to protecting your privacy. We’ve developed this privacy policy to explain how we manage the personal information that we collect.
  
The types of information that we may collect include:
 
1. Contact information (such as name, address, email address, phone number) Financial information (such as credit card details)*
3. Health information (such as on the rare event someone might suffer an adverse reaction to a product)
4. And if you register with us and/or purchase products through our website, we will collect information about your purchases and activity on the website. 
 
We collect this information to provide you with the products and services that you order. We may also be required by law to collect some personal information from you.
 
The Australian Natural Soap Company will only use your personal information as it is permitted under the Privacy Act 1988 (Cth). 
 
We will use your personal information to:
 
1.To fulfill purchase orders for our products
2. To provide you copies of our newsletters
3. To maintain or update your account with us
4. To improve our website and systems
5. To provide you with information about our products, events and other promotional information 
 
When you provide your email address or phone number, you give your consent for the ANSC to use your email address or phone number to contact you for the above purposes.
 
We will not sell, rent or loan any identifiable information about our customers to any third party. Sometimes for us to properly conduct our services we may disclose your personal information that we collect to other persons or
organisations such as our IT providers and/or mail houses.
 
 
Data management and security

To the extent required under the Privacy Act, the Australian Natural Soap Company will take reasonable steps to:
 
1.  Protect the personal information that we have from unauthorized access, modification or disclosure
 
2. Where allowed by law, destroy personal information no longer needed for any purpose that is permitted under the Privacy Act.

*Our secure server software (SSL) is the industry standard. When collecting credit card information the ANSC encrypts your information in the transfer so others cannot access it. Your credit card details are removed from our system once your purchases have been dispatched.
 
 
Cookies

Your web browser will create a small file known as a cookie to identify your computer when visiting our website. We will not use the cookie to extract any personal information from your computer. The Australian Natural Soap Company will use this cookie to keep track of your shopping cart. To shop on our website, you will need to have the cookies option active. You may turn it off once you have finished shopping on our website and can delete the cookie from your hard drive if you wish. 
 
Information about the Privacy Act can be found at www.privacy.gov.au.

 

SMS Marketing and Opt Out
By providing us with your phone number (for example, when entering your phone number during the checkout process, when opening an account with us, and the like), you agree that we may send you text notifications (for example, for your order including abandoned cart reminders) and text marketing offers. You acknowledge that consent to receiving text notifications is not a condition for any purchase. Your telephone number, name, and purchase information may be shared with our SMS platform provider, Klaviyo This data that is shared with Klaviyo will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. Alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Your telephone provider may charge you for sending messages or using data. For any questions about text messages from us, please text HELP to the number you received the messages from.
 
For any further questions, contact us at:
  
Address—
Kulin Nation
1/45 Sinclair Road
Dandenong VIC 3175

Get in touch—
P: 1300 727 715
E: info@ansc.com.au

These Terms and Conditions and Privacy Policy are effective from November 2013. If we modify our Terms and Conditions we will post the updated policies on our website and note the date. We therefore encourage you to revisit our policies from time to time.